Privacy Policy
At Cinderguard Technologies Limited, your privacy is a top priority. This policy outlines how we collect, use, protect, and handle your Personally Identifiable Information (PII) in accordance with Zambian privacy laws and information security standards. By using our website, you consent to the practices described in this policy.
- What Information We Collect
We collect personal information when you interact with our site, including but not limited to:
- Name
- Email address
- Mailing address
- Phone number
- Any additional details you provide through forms or correspondence
- When We Collect Information
We gather information when you:
- Register or fill out a form on our site
- Contact us through a contact form
- Enter information for a purchase, survey, or other features
- How We Use Your Information
We may use your information to:
- Personalize your experience by delivering relevant content and product offerings
- Improve our website functionality and services
- Respond to customer service requests more effectively
- Administer promotions, surveys, or other site features
- How We Protect Your Information
To safeguard your personal information, we:
- Regularly scan our website for security vulnerabilities
- Use Secure Socket Layer (SSL) technology to encrypt sensitive information
- Store data behind secured networks, accessible only by authorized personnel bound by confidentiality obligations
- Process all transactions through secure payment gateways
No sensitive data (such as credit card information) is stored on our servers.
- Cookies and Tracking Technologies
We use cookies to enhance your browsing experience by:
- Remembering your preferences and items in your cart
- Compiling aggregate data to improve website functionality
- Managing advertisements and understanding user interaction
You can control cookie preferences through your browser settings. However, disabling cookies may affect certain features of the website.
- Third-Party Disclosure
We do not sell, trade, or transfer your PII to external parties without prior notice. Exceptions include:
- Trusted service providers assisting in website operations, business conduct, or service delivery under confidentiality agreements
- Situations where releasing information complies with legal obligations, enforces site policies, or protects rights and safety
Non-personally identifiable information may be shared for marketing or other uses.
- Third-Party Links
Our website may feature third-party products or services. These sites operate independently with their privacy policies. We bear no responsibility for their content or practices but value user feedback on them.
- Compliance with Privacy Laws
This policy aligns with Zambia’s privacy protection laws. Users can visit our site anonymously, and changes to this policy will be communicated via:
- Email notifications
Users can update their information by emailing us directly.
- Do Not Track (DNT) Signals
We respect Do Not Track (DNT) settings and do not track users, plant cookies, or use advertising mechanisms when a DNT browser feature is enabled.
- Third-Party Behavioral Tracking
We do not permit third-party behavioral tracking on our site.
- Data Breach Response
In the event of a data breach:
- Affected users will be notified via email within 7 business days
- Measures will be taken to mitigate the breach and prevent recurrence
We adhere to the Individual Redress Principle, ensuring users have the right to seek legal recourse for non-compliance by data processors.
Contact Us
If you have any questions about this privacy policy, contact us at:
Email: info@cinderguard.com